Question on Call Count

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Question on Call Count

Postby kenneth » Fri Nov 12, 2021 5:54 pm

Hi.

Is there some settings on the Campaign or on Vicidial where we can do the following.

1 Limit Max Call Count for like NAs or ABs disposition.
Basically we want to limit to Max Call Count to 3 for theses dispositions.
2 How can we do settings for the campaign to redial certain Area Codes in a day.
3 How can we limit to call customers to only 2 times a day.
On leads that are on Status/Disposition on Campaign that will redialed again.

Thank you.
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Re: Question on Call Count

Postby carpenox » Sat Nov 13, 2021 7:36 am

Answer for 1. And 3. Is lead recycling.
Answer to 2 is using filters
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Re: Question on Call Count

Postby mflorell » Sat Nov 13, 2021 7:50 am

For #3, you could also use the campaign "Daily Call Count" setting.
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Re: Question on Call Count

Postby kenneth » Tue Nov 16, 2021 10:28 am

Thank you matt and chris... yodabest.
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