DISPO RESET PROBLEM

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DISPO RESET PROBLEM

Postby ruben23 » Wed Sep 18, 2019 12:01 pm

Version: 2.14b0.5
SVN Version: 0
DB Schema Version: 1573
DB Schema Update Date: 2019-07-20 23:34:21
Password Encryption: DISABLED - S1 - C1
Auto User-add Value: 101
Recording Prompt Count: 0
Install Date: 2019-07-20
ASterisk 13.X
Scratch install Ubuntu Server


HI GUYS i have an issue where disposition supposed not to be dial are getting called again when i reset leads, on the dialed statuses i only select AM, NA, Busy and equivalent Auto for those Dispo, but i got instances that NQ are being dialed 3 times on the day upon each time i do list reset, any idea guys why is this happening somehow.? anyone can help

NQ is a custom statuses i set on the campaign and i vene put it with detailed on DNC but it was still being dialed

https://pasteboard.co/Iy0pcYR.png
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: DISPO RESET PROBLEM

Postby ruben23 » Sun Sep 22, 2019 6:20 am

This issue was Resolved, by enabling the DNC: yes internal and Campaign - missed this configuration. Thanks anyway
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines


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