vicidial.org

Hi Guys

How well does Vicidial cope with a terminal Services environment for the Agents

IM thinking of installing Vicibox 8/9 from the iso but looking for some potential pitfalls

Any Idea's and or Suggestions

We have several clients that have used a few different Terminal Services for their agent workstations, and as long as you size the equipment correctly it can work just fine. In general, we don't recommend it because it creates a single-point-of-failure where if there is a problem with the terminal server then nobody can work, also most clients that have tried it did not size the terminal servers correctly and had issues. One other thing to keep in mind is if you will have the terminals handle a softphone, the terminals will either have to have enough CPU power to handle that, or the terminal server will be able to handle many fewer agents if the softphone is being handled on the server.

Thank you, Matt - They will be using hardphones just to mitigate everything that goes with that type of setup.

Silly Question . . . - I know there is a lot of talk around the server specs - but is there a minimum agent desktop spec that needs to be adhered too?

If you are using regular agent workstations(no terminal server) then it really depends on the operating system you want to use as to the hardware specs that are required. Windows10 will require probably the highest specs, due to all of the inefficiencies in that OS. We've seen a lot of larger clients use Ubuntu for workstations since you can get by with much older workstation hardware using Linux. Back in the WinXP days, all you needed was any Pentium CPU and you would be fine.

Thank you Matt