Possible to Mute 3Way call through API?

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Possible to Mute 3Way call through API?

Postby cconroy » Tue Aug 20, 2019 9:58 am

I have a quick question, and thank you in advance!
We are initiating a 3way call with an IVR number using the api...
Code: Select all
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=transfer_conference&value=DIAL_WITH_CUSTOMER&phone_number=919998888555&dial_override=YES


Now we are stopping and restarting these transfers, to account for sensitive information, and the multiple mp3 recordings is getting out of hand.

Is there a way, to use the API to mute /unmute or disable the 3way, heck, even place it on hold.
Last edited by cconroy on Fri Aug 23, 2019 10:28 am, edited 1 time in total.
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Re: Possible to Mute 3Way call through API?

Postby cconroy » Wed Aug 21, 2019 12:42 pm

If this is not possible any recommendations on how to handle "hiding" sensitive information from a recording?
Like I said earlier we are starting, stopping, and restarting resulting in numerous mp3 files, it would be nice to contain the call to one file and pause the recording in some way during those times.
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Re: Possible to Mute 3Way call through API?

Postby mflorell » Thu Aug 22, 2019 6:33 am

Have you tried enabling "Mute Recordings" in System Settings and in your campaign?
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