Agent name shwoing mutiple

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Agent name shwoing mutiple

Postby vijo » Mon Jul 15, 2019 9:33 am

Hai Team,

I have installed vicidial server 2.13 in centos 7 server and using. i have SIP trunk line to connect the agent and customer.

Presently i have noticed one issue. Below is the issue.

Issue : One of the agents is logged in and taking the calls in vicidial but the same agent is showing multiple time ( 5 times) in vicidial real time report.(https://drive.google.com/file/d/11_Eeb6 ... sp=sharing)

Image


As i have checked the agent stats able to see the agent LOGIN is showing multiple time. Refer the screenshot below(https://drive.google.com/file/d/1dlYG5q ... sp=sharing)

Image

Can anyone help on this ?
vijo
 
Posts: 40
Joined: Tue Feb 14, 2017 12:33 am

Re: Agent name shwoing mutiple

Postby manoj.9494 » Wed Jul 24, 2019 2:22 pm

it seems agent login multiple system or browsers,

kindly once check agent system also check the agent level and make it 1
manoj.9494
 
Posts: 9
Joined: Sat Feb 09, 2019 2:42 pm


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