How to optimize dial level
Posted: Thu May 16, 2019 12:32 pm
Hi All,
I'm new to the group. I just wanted to know the basic things to remember when optimizing the dial level with 200+ agents and we are running an outbound campaign. Our running ave waiting time is around ave 15-20 secs. And I wanted to keep it between an ave of 5-7 secs for the waiting time. However I don't want to compromise my drop ratio. Little bit of a background( not that keen yet with running Vici.)
Any suggestions and corrections is highly appreciated.
I'm new to the group. I just wanted to know the basic things to remember when optimizing the dial level with 200+ agents and we are running an outbound campaign. Our running ave waiting time is around ave 15-20 secs. And I wanted to keep it between an ave of 5-7 secs for the waiting time. However I don't want to compromise my drop ratio. Little bit of a background( not that keen yet with running Vici.)
Any suggestions and corrections is highly appreciated.