Start talk URL

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Start talk URL

Postby Andrii » Thu Dec 20, 2018 5:01 am

Is there somewhere a Start talk URK, not start call URL? Or where in the vicidial i can configure the launch of the script at the beginning of the talk, not the call (after the beeps, when the client answered the call)?
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Re: Start talk URL

Postby blackbird2306 » Thu Dec 20, 2018 5:18 am

1. Post your vicidial and asterisk version, build and installation method
2. Give us much more details (e.g. manual dialing or adapt...) . What do you want to achieve?
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: Start talk URL

Postby Andrii » Thu Dec 20, 2018 5:32 am

Vicidial VERSION: 2.14-694a
BUILD: 181005-1738
asterisk version: 11
installation method: express

Manual dialing:
We have to call our customer service at events:
- the beginning of the call
- the beginning of the conversation
- end of the call.
With the above events, we call the service, so that the logic in the CRM associated with the processing of requests would work.


Example:
GET requests of the form
Initiate call start: http: //server/agc/api.php? Source = BPM & user = 11111 & pass = 123 & agent_user = agent1 & function = external_dial & phone_code = 380 & value = XXXXXXXXX
 
End a call: http: //server/agc/api.php? Source = test & user = 1111 & pass = 12345 & agent_user = agent1 & function = external_hangup & value = 1

We need a similar initiation of the Start Talk.
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Re: Start talk URL

Postby williamconley » Thu Dec 20, 2018 2:27 pm

Likely require something akin to a special agi script or dialplan entry (or perhaps a combination thereof). Dialplan and AGI are both aware of ANSWER, for instance.

But to date I've not seen this functionality in Vicidial core anywhere. You could check in the agi-bin and see if there's a tidbit left in there that's not documented.
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Re: Start talk URL

Postby Andrii » Fri Dec 21, 2018 7:31 am

williamconley wrote:Likely require something akin to a special agi script or dialplan entry (or perhaps a combination thereof). Dialplan and AGI are both aware of ANSWER, for instance.

But to date I've not seen this functionality in Vicidial core anywhere. You could check in the agi-bin and see if there's a tidbit left in there that's not documented.


Thank you, solved the problem using the settings in the dialpan
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Re: Start talk URL

Postby williamconley » Fri Dec 21, 2018 11:53 pm

you should post it for the next guy! lend a hand 8-)
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Re: Start talk URL

Postby dspaan » Wed Jan 02, 2019 7:27 pm

Sharing is caring!
Regards, Dennis

Vicibox 9.0.1
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