vicidial.org

Hello;

vicibox 7.0.3, vicidial 2.12-15, Build 160508-0139, asterisk 11.22.0-vici, Single Machine

When call reach to agent, how I can display the DID on the agent interface (the number that the customer called it to reach the call center)? Because there are multiple DIDs to be used.
For example, I can see this status message at the agent interface (agc screen):

STATUS: Incoming: (223)344- Group- General Group For Inbound Fronter: agent1 - agent1 UID: Y9131201420001000038

If I can display the DID in this string, it will be enough, or if it is possible to be displayed in any other place.

And because I need to use Start Call URL, so how I can pass the DID as variable?

Regards
Bilal

Use "--A--did_extension--B--" variable in your URL. I think you can show the same variable in script tab. Maybe it is even possible to show it in custom fields in combination with SCRIPT field type.