showing the DID and using it as var in URL

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

showing the DID and using it as var in URL

Postby bghayad » Thu Sep 13, 2018 4:27 am

Hello;

vicibox 7.0.3, vicidial 2.12-15, Build 160508-0139, asterisk 11.22.0-vici, Single Machine

When call reach to agent, how I can display the DID on the agent interface (the number that the customer called it to reach the call center)? Because there are multiple DIDs to be used.
For example, I can see this status message at the agent interface (agc screen):
STATUS: Incoming: (223)344- Group- General Group For Inbound Fronter: agent1 - agent1 UID: Y9131201420001000038

If I can display the DID in this string, it will be enough, or if it is possible to be displayed in any other place.

And because I need to use Start Call URL, so how I can pass the DID as variable?

Regards
Bilal
bghayad
 
Posts: 579
Joined: Sun Jan 01, 2012 4:53 pm

Re: showing the DID and using it as var in URL

Postby blackbird2306 » Thu Sep 13, 2018 6:08 am

Use "--A--did_extension--B--" variable in your URL. I think you can show the same variable in script tab. Maybe it is even possible to show it in custom fields in combination with SCRIPT field type.
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
Posts: 409
Joined: Mon Jun 23, 2014 5:31 pm


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 36 guests