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need to show customer callerid id in tranfer in survey camp.
Posted:
Thu Jul 19, 2018 4:09 amby rajnishs91
Dear All,
I want to set customer caller id while transferring call to other TFN number in survey campaign . Please help
Thanks
Rajnish kumar
Re: need to show customer callerid id in tranfer in survey c
Posted:
Thu Jul 19, 2018 6:28 amby mflorell
What kind of transfer exactly?
Does your carrier allow for random Caller ID assignment on your outbound calls?
Re: need to show customer callerid id in tranfer in survey c
Posted:
Sat Jul 28, 2018 10:08 pmby rajnishs91
Sorry for late reply.. Yes my carrier allow me for random callerid.
Survey call when customer press 1 call is getting transferred to another pbx system but i want that callerid should be same as customer callerid when my system about to transfer call to another pbx system
Re: need to show customer callerid id in tranfer in survey c
Posted:
Sun Jul 29, 2018 8:10 amby mflorell
You have to have the campaign drop to a CALLMENU, then use the "cm_cid_change.agi" script to alter the CallerIDnumber to the "CUSTOMER" before sending the call along to it's destination.