vicidial.org

Hi,

Just wan to ask what are things that need to check and need to fix if we are having bad line/call quality problem specially on customer side they say they can't hear us? When i did a ping from vici server to voip provider IP i've got an average of 180ms. Do you have any suggestion why were havinf bad line, even though only 2 agents are dialing at the same time? Thank you.

VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici

I always suggest trying another carrier first.

Hi,

what about using g729 codec do you think will this fix the issue? Thank you

Maybe, if the issue is bandwidth, but it could actually make the problem worse if bandwidth isn't the problem. If you can, try another carrier.

Hi,

what do you suggest if changing carriers is not an option?

Thank you

You can at least test with another carrier, you can sign up with a pre-paid carrier for as little as $5. If your testing with this second carrier works, then you can focus on your primary carrier being the problem, not your system.