Vicial real time main report
Posted: Wed Jul 04, 2018 3:19 pmHi All,
We are using Vicidial version 2.14b0.5. We are managing 700 agents on our server. Everything is going perfectly fine until yesterday we observed some issue that on our realtime_report.php total numbers of answered calls are showing count greater than actual answered call. We verified from recording files and call_log table. The problem did not stop here. Usually total answered call count is reset on everyday starting from 0 and so on. But instead of resetting the count it adds the answered call from yesterday + answered call today and so on.
Can someone guide me how can I get the query that displays the record ?? Why count of answered call is not reset on every day ??
We are using Vicidial version 2.14b0.5. We are managing 700 agents on our server. Everything is going perfectly fine until yesterday we observed some issue that on our realtime_report.php total numbers of answered calls are showing count greater than actual answered call. We verified from recording files and call_log table. The problem did not stop here. Usually total answered call count is reset on everyday starting from 0 and so on. But instead of resetting the count it adds the answered call from yesterday + answered call today and so on.
Can someone guide me how can I get the query that displays the record ?? Why count of answered call is not reset on every day ??