Different stats for Abandon calls

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Different stats for Abandon calls

Postby muyousif » Wed May 09, 2018 3:17 am

Hi,

Can you please let me know how abandon calls are calculated in these two mentioned reports.. we are getting different stats in both and causing issues for us.

AST_CLOSERsummary_hourly.php (280 abandon calls)
AST_inbound_daily_report.php (117 abandon calls) .. although vicidial_closer_log table shows only 117 calls as abandon term reason.

https://pasteboard.co/HklIvuK.jpg
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ttps://pasteboard.co/HklIHPu.jpg
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ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
muyousif
 
Posts: 119
Joined: Wed May 14, 2014 5:29 am

Re: Different stats for Abandon calls

Postby muyousif » Thu May 10, 2018 7:28 am

Any idea please?
ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
muyousif
 
Posts: 119
Joined: Wed May 14, 2014 5:29 am


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