GDPR Legislation Act May 25th 2018
Posted: Mon Dec 18, 2017 4:57 am
Since i didn't find a topic about this i'm starting this discussion. Over here in Europe every company is working on this, i've heard Google even has a team of 140 people working on preparing for this new legislation.
When doing a search for 'vicidial gdpr' i only found this: https://bluetelecoms.com/gdpr-regulation-call-centres/
Regarding Vicidial this could possibly mean some changes are needed. I'm not sure at this point which changes entirely but an important aspect is the right to be forgotten and the right to request a copy of any personal data stored in their regard.
right to request a copy of any personal data
I've already received one request to provide a former client of an overview of the data we had in vicidial about this person. As far as we can see right now this includes the recordings!
So in this case what i did was did a lookup of the clients phone number and make a screenshot of the lead modify screen and a download of the recordings. This was then e-mailed to the client.
It could be useful to simplify this process so there is a button that exports all client data to a PDF file and downloads the recordings at the same time (maybe bundled together in a zip file?).
I found a nice topic on the GDPR on the Hotjar site:
https://www.hotjar.com/gdpr
When doing a search for 'vicidial gdpr' i only found this: https://bluetelecoms.com/gdpr-regulation-call-centres/
Regarding Vicidial this could possibly mean some changes are needed. I'm not sure at this point which changes entirely but an important aspect is the right to be forgotten and the right to request a copy of any personal data stored in their regard.
right to request a copy of any personal data
I've already received one request to provide a former client of an overview of the data we had in vicidial about this person. As far as we can see right now this includes the recordings!
So in this case what i did was did a lookup of the clients phone number and make a screenshot of the lead modify screen and a download of the recordings. This was then e-mailed to the client.
It could be useful to simplify this process so there is a button that exports all client data to a PDF file and downloads the recordings at the same time (maybe bundled together in a zip file?).
I found a nice topic on the GDPR on the Hotjar site:
https://www.hotjar.com/gdpr
In summary, here are some of the key changes to come into effect with the upcoming GDPR:
Expanded rights for individuals: The GDPR provides expanded rights for individuals in the European Union by granting them, amongst other things, the right to be forgotten and the right to request a copy of any personal data stored in their regard.
Compliance obligations: The GDPR requires organizations to implement appropriate policies and security protocols, conduct privacy impact assessments, keep detailed records on data activities and enter into written agreements with vendors.
Data breach notification and security: The GDPR requires organizations to report certain data breaches to data protection authorities, and under certain circumstances, to the affected data subjects. The GDPR also places additional security requirements on organizations.
New requirements for profiling and monitoring: The GDPR places additional obligations on organizations engaged in profiling or monitoring behavior of EU individuals.
Increased Enforcement: Under the GDPR, authorities can fine organizations up to the greater of €20 million or 4% of a company’s annual global revenue, based on the seriousness of the breach and damages incurred. Also, the GDPR provides a central point of enforcement for organizations with operations in multiple EU member states by requiring companies to work with a lead supervisory authority for cross-border data protection issues.