DID

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DID

Postby kennow » Tue Aug 29, 2017 11:44 am

VERSION: 2.14-621a
BUILD: 170717-1444
© 2017 ViciDial Group

If I have a DID Route set to Agent. Does the ingroup agentdirect even need to be used? Can I put "NONE" for both the Route setting and In group ID? If this is the case, is there any advantage to route a call thru the agentdirect ingroup and then to the agent?
Thanks
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Re: DID

Postby mflorell » Tue Aug 29, 2017 12:56 pm

You do have to have it us an AGENTDIRECT in-group. That's how agent-queue calls work.
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