modifying /agc/vicidial.php

[enjay]

My outbound call center sells ~5 different products and I would like to have the capability to have some checkboxes on the vicidial.php page so that if you pitch a product to a customer you can check it off the list so that when other campaigns that are run the agent will know not to pitch the same product again.

Is this a huge undertaking or minor? any details ideas comments would be really appreciated..

-enjay

[mflorell]

Doing that on the vicidial.php screen would be a fairly complex task since there are many places where data is passed back and forth through XMLHTTPRequest functions. It would be much easier to program a custom PHP page to keep track of that information and just use the WEB FORM and "Get Call Launch" to bring that page up as soon as a call is connected.

This is how we have delt with custom fields and tables in the past and it keeps all customized data in separate tables which won't slow down your dialer and database. It also makes it somewhat easier and faster to generate reports based on that data.

[kissas]

can you matt post a simple sample for the web form who gets the data? like the sourceforge that you have running?

[mflorell]

Here's the source for the sf.net one:
http://astguiclient.sourceforge.net/tes ... utput.phps

It does not work with globals=no in php.ini because it is so old, but you get the idea from this script.

[kissas]

thx matt