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Next Agent Call
Posted:
Fri Jul 28, 2006 10:11 amby roche
When the Next Agent Call is active and using over user level what happend If two agents has the same level and they are waiting for a call? Who is gona take the next call ? the oldes call finish?
Posted:
Fri Jul 28, 2006 10:24 amby enjay
Have you tested it out? You could pretty easily determine if its next_call_finish, next_call_start or just random
-enjay
Posted:
Fri Jul 28, 2006 10:33 amby roche
enjay wrote:Have you tested it out? You could pretty easily determine if its next_call_finish, next_call_start or just random
-enjay
Yes is weird seems to be random, but is like it have preference by specific agent. I have two agents with level 5 and one has to wait until the other get a livecall, maybe is only bad luck
Posted:
Fri Jul 28, 2006 2:25 pmby mflorell
I'm not sure how I had it sort if it used userlevel as a next_agent_call method. I will look into that. I suppose it should be random if it is the same user_level, but I'm not in the code at this moment so I'm not sure.
Posted:
Mon Jul 31, 2006 10:28 amby mflorell
Just checked the code and it goes to last_call_finish (meaning the agent that has been off the phone the longest) if the user_levels are the same.