Removing Agents Call back

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Removing Agents Call back

Postby Andy_N » Fri Sep 13, 2024 5:05 am

Hi All ,

Please assist, I want know how to remove Agents call back from the system VIcIdial manually.

I have tried and I see not to be succesful.

Your assitance would highly be apprecialed

Regards
Andile
Andy_N
 
Posts: 3
Joined: Mon Aug 12, 2024 7:38 am
Location: South Africa

Re: Removing Agents Call back

Postby carpenox » Mon Sep 16, 2024 12:26 pm

go to reports > admin utilities > towards the bottom you will see a callbacks area, you cant "remove" them but u can move them around and to an inactive user if anything, or create a new user to move any callbacks you want "out" of the system
Alma Linux 9.4 | SVN Version: 3873 | DB Schema Version: 1718 | Asterisk 18.18.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
carpenox
 
Posts: 2353
Joined: Wed Apr 08, 2020 2:02 am
Location: St Petersburg, FL

Re: Removing Agents Call back

Postby williamconley » Mon Sep 23, 2024 8:10 pm

Sledgehammer if you want to get rid of ALL callbacks:

Code: Select all
mysql asterisk -u cron -p1234 -e "truncate table vicidial_callbacks"


Or just kill ONE user's callbacks:

Code: Select all
mysql asterisk -u cron -p1234 -e "delete from vicidial_callbacks where user='USERIDHERE'"


PS: Moving to Support board where it belongs.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20172
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Removing Agents Call back

Postby Andy_N » Wed Sep 25, 2024 3:54 am

@carpenox, Thank you so much, I appreciate your assistance. Its done now.
Andy_N
 
Posts: 3
Joined: Mon Aug 12, 2024 7:38 am
Location: South Africa

Re: Removing Agents Call back

Postby carpenox » Wed Sep 25, 2024 10:57 pm

no problem bud
Alma Linux 9.4 | SVN Version: 3873 | DB Schema Version: 1718 | Asterisk 18.18.1 | PHP8
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
carpenox
 
Posts: 2353
Joined: Wed Apr 08, 2020 2:02 am
Location: St Petersburg, FL


Return to Support

Who is online

Users browsing this forum: No registered users and 46 guests