LIVE AGENTS LOGGED IN: 0

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LIVE AGENTS LOGGED IN: 0

Postby liigi » Tue Jul 28, 2020 9:19 am

Hi everybody how are you


I have a trouble with a recient vicidial cluster , i have 4 dialers working but one of then have a problem.i do a
Code: Select all
#screen -x ASTVDauto
and this show "LIVE AGENTS LOGGED IN: 0" , the dialer dont do calls but can recive calls trought other dialer ,So the agent can conect ,recive some of calls but trought another conected dialer .In asterisk , #sip show peers show the agents connected

two weeks ago I passed the problem and to solve reinstall but again I have the problem , and dont see any errors



VVersion: 2.14b0.5
SVN Version: 3179
DB Schema Version: 1587 WARNING: Code expects different schema: 1582 (For some reason de database is newer than code, but i have 3 Month working that without problemss )
DB Schema Update Date: 2020-03-11 13:16:35
dialer:
vicibox 9 3179
13.27.1-vici
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Tue Jul 28, 2020 9:30 am

thanks in advance
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Re: LIVE AGENTS LOGGED IN: 0

Postby carpenox » Tue Jul 28, 2020 9:34 am

Run these commands:

mysql -p -f --database=asterisk < /usr/src/astguiclient/trunk/extras/upgrade_2.14.sql
/usr/src/astguiclient/trunk/install.perl

-Nox
2 x Intel Xeon X3450 at 2.66GHz | 16GB DDR4
ViciBox v9.0.3 | Version: 2.14-763a | BUILD: 200719-1645 | SVN Version: 3271 | DB Schema Version: 1602 | Asterisk 13.34.0
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Tue Jul 28, 2020 9:58 am

Thanks brother

This is for updating the code? or to solve the problem of the dialer... That code notice has been like this for several months and it had not affected, I even have several dialers working without problem
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Re: LIVE AGENTS LOGGED IN: 0

Postby carpenox » Tue Jul 28, 2020 10:30 am

that updates the db schema which is what puts each field into the correct places and pulls information into the dialer from the vicidial interface...it is very important to make sure that lines up correctly.
2 x Intel Xeon X3450 at 2.66GHz | 16GB DDR4
ViciBox v9.0.3 | Version: 2.14-763a | BUILD: 200719-1645 | SVN Version: 3271 | DB Schema Version: 1602 | Asterisk 13.34.0
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Tue Jul 28, 2020 10:47 am

ok i understand

To have a little more information. that database was with vicibox 8 and I already upgraded the schema to 9.so i aready run the upgrade_2.14.sql script .i need only to run the install.pl script , but i dont need to run too a svn up ?
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Re: LIVE AGENTS LOGGED IN: 0

Postby carpenox » Tue Jul 28, 2020 10:52 am

if you do a svn upgrade, you then have to do the dbschema run and then perl install.pl

I do a svn every week
2 x Intel Xeon X3450 at 2.66GHz | 16GB DDR4
ViciBox v9.0.3 | Version: 2.14-763a | BUILD: 200719-1645 | SVN Version: 3271 | DB Schema Version: 1602 | Asterisk 13.34.0
http://www.cyburity.tk -: 844-PC-SATA-2 - :- www.contactcentersRus.com
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Tue Jul 28, 2020 3:09 pm

Ok thanks i will try that
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Tue Jul 28, 2020 10:33 pm

it does not work. I do it from svn up, and install but only update the svn to 3270, but the error still shows .the DB Schema is newer than code

but that does not solve the problem I have with the dialer. I honestly dont think this is the problem since I have 6 more dialers and none of these presents problems.
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Re: LIVE AGENTS LOGGED IN: 0

Postby carpenox » Tue Jul 28, 2020 10:51 pm

what is the database schema its showing?
2 x Intel Xeon X3450 at 2.66GHz | 16GB DDR4
ViciBox v9.0.3 | Version: 2.14-763a | BUILD: 200719-1645 | SVN Version: 3271 | DB Schema Version: 1602 | Asterisk 13.34.0
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Wed Jul 29, 2020 7:25 pm

i do a roll back

Version: 2.14b0.5
SVN Version: 3179
DB Schema Version: 1582

i solve the warning error of version ,doing a downgrade of db schema (manual run of the script)

but the dialer is still with problems
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Re: LIVE AGENTS LOGGED IN: 0

Postby carpenox » Wed Jul 29, 2020 11:19 pm

OK lets start over then. What exactly is the problem your having? Can you provide an output from asterisk CLI during the problem?
2 x Intel Xeon X3450 at 2.66GHz | 16GB DDR4
ViciBox v9.0.3 | Version: 2.14-763a | BUILD: 200719-1645 | SVN Version: 3271 | DB Schema Version: 1602 | Asterisk 13.34.0
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Thu Jul 30, 2020 11:15 am

the dialer does not make calls but the logged in agents do receive calls through other dialers (through the iax trunks)
when i do a #screen -x ASTVDauto it show "LIVE AGENTS LOGGED IN: 0"
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Thu Jul 30, 2020 11:29 am

This is sip peers 2 agents logged in
Name/username Host Dyn Forcerport Comedia ACL Port Status Description
10001/10001 (Unspecified) D Yes Yes 0 UNKNOWN
90089/90089 10.25.30.69 D Yes Yes 51996 UNREACHABLE
90110/90110 10.25.30.68 D Yes Yes 10535 OK (62 ms)
90123/90123 (Unspecified) D Yes Yes 0 UNKNOWN
90128/90128 (Unspecified) D Yes Yes 0 UNKNOWN
TR_PBXIP08_SRVLNXGW02/adm 10.10.10.2 Yes Yes 5060 OK (1 ms)
6 sip peers [Monitored: 2 online, 4 offline Unmonitored: 0 online, 0 offline]
work Trouble; __sip_xmit returns error for pkt data

but de vicidial service show 0 agente log in ,that's why an automatic dialer call is not generated

2020-07-30 12:21:07|| updating server parameters 100|8365|-4.00|default||
TIME DEBUG: -4.00|-4.00|0| GMT: 16:21
checking to see if listener is dead |1|
TIME DEBUG: -4.00|-4.00|0| GMT: 16:21
2020-07-30 12:21:10|SERVER CALLS PER SECOND MAXIMUM SET TO: 4 |250||
2020-07-30 12:21:10|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 0|
2020-07-30 12:21:10| : agents: 0 (READY: 0) dial_level: 0 (||) |
2020-07-30 12:21:10| : Calls to place: 0 (0 - 0 [0 + 0|0|0|0]) 0 |
2020-07-30 12:21:10|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2020-07-30 12:21:10|LOCAL TRUNK SHORTAGE: 0|0 (0 - 100)|
2020-07-30 12:21:10| : CALLING|
TIME DEBUG: -4.00|-4.00|0| GMT: 16:21
TIME DEBUG: -4.00|-4.00|0| GMT: 16:21
Last edited by liigi on Thu Jul 30, 2020 2:46 pm, edited 1 time in total.
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Re: LIVE AGENTS LOGGED IN: 0

Postby carpenox » Thu Jul 30, 2020 11:32 am

Ok anything in asterisk cli when they try to login?
2 x Intel Xeon X3450 at 2.66GHz | 16GB DDR4
ViciBox v9.0.3 | Version: 2.14-763a | BUILD: 200719-1645 | SVN Version: 3271 | DB Schema Version: 1602 | Asterisk 13.34.0
http://www.cyburity.tk -: 844-PC-SATA-2 - :- www.contactcentersRus.com
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Thu Jul 30, 2020 2:31 pm

Any erros,

this is a incominga call ,through the iax

ul 30 15:27:25] -- Accepting AUTHENTICATED call from 10.10.10.7:4569:
[Jul 30 15:27:25] -- > requested format = ulaw,
[Jul 30 15:27:25] -- > requested prefs = (ulaw|gsm),
[Jul 30 15:27:25] -- > actual format = ulaw,
[Jul 30 15:27:25] -- > host prefs = (ulaw),
[Jul 30 15:27:25] -- > priority = mine
[Jul 30 15:27:25] -- Executing [8600054@default:1] MeetMe("IAX2/virtualpx7-6721", "8600054,F") in new stack
[Jul 30 15:27:27] == Manager 'sendcron' logged on from 127.0.0.1
[Jul 30 15:27:27] -- Called 58600054@default
[Jul 30 15:27:27] -- Executing [58600054@default:1] MeetMe("Local/58600054@default-00000001;2", "8600054,Fmq") in new stack
[Jul 30 15:27:27] -- Local/58600054@default-00000001;1 answered
[Jul 30 15:27:27] -- Executing [8309@default:1] Answer("Local/58600054@defau lt-00000001;1", "") in new stack
[Jul 30 15:27:27] -- Executing [8309@default:2] Monitor("Local/58600054@default-00000001;1", "wav,20200730-152709_8123685395_luissanchez_2023") in new stack
[Jul 30 15:27:27] -- Executing [8309@default:3] Wait("Local/58600054@default-00000001;1", "3600") in new stack
[Jul 30 15:27:28] == Manager 'sendcron' logged off from 127.0.0.1
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Re: LIVE AGENTS LOGGED IN: 0

Postby carpenox » Thu Jul 30, 2020 4:21 pm

ok and the dialer that isnt making calls, whats the CLI for that box? are you sure the dialplan is setup correctly for it?
2 x Intel Xeon X3450 at 2.66GHz | 16GB DDR4
ViciBox v9.0.3 | Version: 2.14-763a | BUILD: 200719-1645 | SVN Version: 3271 | DB Schema Version: 1602 | Asterisk 13.34.0
http://www.cyburity.tk -: 844-PC-SATA-2 - :- www.contactcentersRus.com
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Re: LIVE AGENTS LOGGED IN: 0

Postby liigi » Fri Jul 31, 2020 7:58 am

YEs sure , i can make manual dials , yes that is the dialer cli

yesterday i reainstall the dialer , butr still have the problem .What is the vicidial script, responsible for recognizing the connected agents to perform automatic dialing?
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Re: LIVE AGENTS LOGGED IN: 0

Postby carpenox » Sun Aug 02, 2020 5:22 pm

here is what mine shows:

loop counter: |5693805|
TIME DEBUG: -5.00|-4|1| GMT: 22:22
2020-08-02 18:22:18|SERVER CALLS PER SECOND MAXIMUM SET TO: 5 |200||
2020-08-02 18:22:18|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 1|
2020-08-02 18:22:18| : agents: 0 (READY: 0) dial_level: 0 (||) |
2020-08-02 18:22:18| : Calls to place: -1 (0 - 0 [0 + 0|0|0|0]) 1 OTHER LIMIT override: 0|
2020-08-02 18:22:18|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2020-08-02 18:22:18|LOCAL TRUNK SHORTAGE: 0|0 (0 - 23)|
2020-08-02 18:22:18| : CALLING|
TIME DEBUG: -5.00|-4|1| GMT: 22:22
2020-08-02 18:22:18|| dead call vac XFERd do nothing|373082|9549477572|XFER||
TIME DEBUG: -5.00|-4|1| GMT: 22:22
2020-08-02 18:22:18| NO-ANSWER log check: Y, active, checking unprocessed calls...|
2020-08-02 18:22:18| NO-ANSWER log vle records count: 0|0|
2 x Intel Xeon X3450 at 2.66GHz | 16GB DDR4
ViciBox v9.0.3 | Version: 2.14-763a | BUILD: 200719-1645 | SVN Version: 3271 | DB Schema Version: 1602 | Asterisk 13.34.0
http://www.cyburity.tk -: 844-PC-SATA-2 - :- www.contactcentersRus.com
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Re: LIVE AGENTS LOGGED IN: 0

Postby williamconley » Mon Aug 03, 2020 1:58 pm

1) your db schema and your vicidial scripts Must Match.

2) to test this, you check the svn folder's highest version .sql script. The last line of that file will include a db schema value "update" request. That value must match the value in admin->system settings to prove that the scripts in the svn folder match the db schema. Note that this was about the scripts in the svn folder, not "in use presently". That would require running perl install.pl which propagates the svn folder files to the "in use" areas. And a reboot in case any of those screens or background processes were affected.

3) When you say "no errors" ... where are you looking? Apache logs? have you checked all the screens and/or astguiclieng logs?

4) Do not update/upgrade your Vicidial server (OS or Vicidial scripts) randomly. There's no purpose in this any more than you need to change the oil in your car weekly. In fact, it's much more likely that you'll eventually screw it up the more often you upgrade.
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