Call count limit - Manual Dial

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Call count limit - Manual Dial

Postby osib » Wed Sep 12, 2018 10:22 pm

Hi
I am using VICIDIAL VERSION: 2.14-665a, BUILD: 180316-0751
Is there anyway we can set manual dial call count limit to a lead to certain x value so that a lead is not dialled more than x times on that campaign per day

Thank you
osib
 
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Location: Melbourne, Australia

Re: Call count limit - Manual Dial

Postby mflorell » Thu Sep 13, 2018 7:30 am

There is just the Campaign setting for Call Count Limit in general, not one specifically for only manual dial attempts.
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Re: Call count limit - Manual Dial

Postby osib » Thu Sep 13, 2018 11:32 pm

Hi Matt
I have Call Count Limit to 3 but leads seem to be dialing more that call count limit during manual calls which i can see in called_count
Am I missing something as Lead Recycling and Dial Status is not affecting this which I am certain but still dont know why being able to dial more than 3 times

Thank you
osib
 
Posts: 22
Joined: Thu Nov 12, 2015 10:12 pm
Location: Melbourne, Australia

Re: Call count limit - Manual Dial

Postby mflorell » Fri Sep 14, 2018 7:29 am

It was designed for auto-dial use, and for dialing through the hopper. It was never designed to be a hard limit on all attempts to dial a specific phone number.
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