need to show customer callerid id in tranfer in survey camp.

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need to show customer callerid id in tranfer in survey camp.

Postby rajnishs91 » Thu Jul 19, 2018 4:09 am

Dear All,

I want to set customer caller id while transferring call to other TFN number in survey campaign . Please help


Thanks
Rajnish kumar
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Re: need to show customer callerid id in tranfer in survey c

Postby mflorell » Thu Jul 19, 2018 6:28 am

What kind of transfer exactly?

Does your carrier allow for random Caller ID assignment on your outbound calls?
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Re: need to show customer callerid id in tranfer in survey c

Postby rajnishs91 » Sat Jul 28, 2018 10:08 pm

Sorry for late reply.. Yes my carrier allow me for random callerid.

Survey call when customer press 1 call is getting transferred to another pbx system but i want that callerid should be same as customer callerid when my system about to transfer call to another pbx system
rajnishs91
 
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Re: need to show customer callerid id in tranfer in survey c

Postby mflorell » Sun Jul 29, 2018 8:10 am

You have to have the campaign drop to a CALLMENU, then use the "cm_cid_change.agi" script to alter the CallerIDnumber to the "CUSTOMER" before sending the call along to it's destination.
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