Play Estimate hold time

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Play Estimate hold time

Postby hiteshg » Wed Apr 23, 2014 8:57 am

VERSION: 2.4-309a |BUILD: 120409-1136 | installed from ISO | asterisk 1.4.39(vici) | Sangoma 2port E1| 50agents

For Incoming calls we have a feature in Ingroup, Play Estimate hold time - I wanted to know how is the Estimated time is calculated.

Please tell me all the parameters taken into consideration for calculating Estimated hold time.

Thanks in Advance
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Re: Play Estimate hold time

Postby geoff3dmg » Wed Apr 23, 2014 10:37 am

Matt would tell you better, but from what I can work out looking at the code in agi-VDAD_ALL_inbound.agi at line 3716 onwards. it calculates the average based on the hold time of the previous five calls to the ingroup.
Vicibox 5.03 from .iso | VERSION: 2.10-451a BUILD: 140902-0816 | Asterisk 1.8.28.2-vici | Multi-Server | Amfeltec H/W Timing Cards | No Extra Software After Installation | Dell PowerEdge 1850 | Pentium 4 'Prescott' Xenon Quad @ 3.40GHz
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Re: Play Estimate hold time

Postby mflorell » Wed Apr 23, 2014 2:35 pm

It looks at how the place in line as well as the wait time of the last 5 handled calls. If you have a low call volume queue then the times aren't going to be very accurate.
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