Support
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
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- Manager's Manual a requirement, have you read the manual?
by Op3r » Fri May 25, 2007 11:47 am - 22 Replies
- 67317 Views
- Last post by Scripts
Thu Jul 19, 2018 1:15 pm
- Manager's Manual a requirement, have you read the manual?
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- Asterisk versions supported by ViciDial
by mflorell » Fri Jul 16, 2010 5:01 pm - 32 Replies
- 66219 Views
- Last post by mflorell
Sun Apr 08, 2018 12:00 pm
- Asterisk versions supported by ViciDial
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- Please read before posting for support!
by kchung » Thu Sep 14, 2006 11:42 am - 10 Replies
- 49511 Views
- Last post by williamconley
Fri Mar 03, 2017 3:21 pm
- Please read before posting for support!
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- Please read if you used VicidialNOW before posting.
by mcargile » Thu Apr 03, 2008 2:40 pm - 0 Replies
- 30669 Views
- Last post by mcargile
Thu Apr 03, 2008 2:40 pm
- Please read if you used VicidialNOW before posting.
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- Is there a way in SQL to determine who will get next call?
by mrgunston » Sun Sep 23, 2018 7:46 pm - 0 Replies
- 6 Views
- Last post by mrgunston
Sun Sep 23, 2018 7:46 pm
- Is there a way in SQL to determine who will get next call?
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- Add FPG number on agent screen
by rajivtech22 » Sat Sep 22, 2018 2:19 pm - 2 Replies
- 36 Views
- Last post by rajivtech22
Sat Sep 22, 2018 5:13 pm
- Add FPG number on agent screen
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- ICMP Error : Port Unreachable
by Dawson » Sat Sep 22, 2018 9:30 am - 0 Replies
- 15 Views
- Last post by Dawson
Sat Sep 22, 2018 9:30 am
- ICMP Error : Port Unreachable
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- Dial timed out contact your system Administrator
by Dawson » Wed Sep 19, 2018 6:27 pm - 2 Replies
- 61 Views
- Last post by Dawson
Thu Sep 20, 2018 1:09 pm
- Dial timed out contact your system Administrator
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- Call Rejected: CHANUNAVAIL Cause: 66 - Channel type not impl
by Dawson » Tue Sep 18, 2018 6:32 am - 1 Replies
- 62 Views
- Last post by Dawson
Thu Sep 20, 2018 1:01 pm
- Call Rejected: CHANUNAVAIL Cause: 66 - Channel type not impl
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- Error Explanation
by Dawson » Wed Sep 19, 2018 8:03 pm - 0 Replies
- 35 Views
- Last post by Dawson
Wed Sep 19, 2018 8:03 pm
- Error Explanation
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- improved answering machine detection
by jkalin1 » Wed Sep 19, 2018 12:43 pm - 1 Replies
- 52 Views
- Last post by mflorell
Wed Sep 19, 2018 7:06 pm
- improved answering machine detection
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- queue stats and calls taken
by Op3r » Wed Sep 19, 2018 8:56 am - 1 Replies
- 42 Views
- Last post by mflorell
Wed Sep 19, 2018 7:04 pm
- queue stats and calls taken
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- Customer's Number not Showing in Vicidial
by jash » Mon Sep 17, 2018 9:47 pm - 1 Replies
- 68 Views
- Last post by muyousif
Wed Sep 19, 2018 8:32 am
- Customer's Number not Showing in Vicidial
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- Proper method for archiving voicemail
by ConnectedDialer » Tue Sep 18, 2018 4:23 pm - 1 Replies
- 44 Views
- Last post by mflorell
Wed Sep 19, 2018 5:17 am
- Proper method for archiving voicemail
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- Deleted Presets Still Appearing in Real-Time Report
by bigape » Tue Sep 18, 2018 1:09 pm - 1 Replies
- 41 Views
- Last post by mflorell
Wed Sep 19, 2018 5:15 am
- Deleted Presets Still Appearing in Real-Time Report
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- Do not play agent alert sound for customer
by dspaan » Tue Sep 18, 2018 9:29 am - 3 Replies
- 61 Views
- Last post by mflorell
Wed Sep 19, 2018 5:13 am
- Do not play agent alert sound for customer
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- [HELP] How to Make Calls Faster?
by ragingstriker » Tue Sep 18, 2018 5:09 pm - 0 Replies
- 48 Views
- Last post by ragingstriker
Tue Sep 18, 2018 5:09 pm
- [HELP] How to Make Calls Faster?
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- Inbound Call Not In Agent Web App
by tech2018 » Wed Sep 12, 2018 3:08 pm - 5 Replies
- 186 Views
- Last post by tech2018
Tue Sep 18, 2018 2:14 pm
- Inbound Call Not In Agent Web App
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- Disable other agent status.
by rajivtech22 » Thu Sep 13, 2018 8:41 pm - 2 Replies
- 107 Views
- Last post by rajivtech22
Mon Sep 17, 2018 7:11 pm
- Disable other agent status.
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- Pass Variabled in AGI
by himanshu.jaiswal » Mon Sep 17, 2018 9:25 am - 1 Replies
- 57 Views
- Last post by blackbird2306
Mon Sep 17, 2018 12:30 pm
- Pass Variabled in AGI
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- Call Count Limit Does Not Limit [Solved]
by khuff » Wed Apr 11, 2012 11:40 am - 9 Replies
- 1004 Views
- Last post by mflorell
Mon Sep 17, 2018 7:48 am
- Call Count Limit Does Not Limit [Solved]
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- getting back failed forwarded calls
by tarikzz » Thu Aug 23, 2018 6:15 pm - 1 Replies
- 216 Views
- Last post by tarikzz
Mon Sep 17, 2018 4:50 am
- getting back failed forwarded calls
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- Timezone dialing by AREA CODE not WORKING
by donX » Mon Sep 03, 2018 7:42 am - 2 Replies
- 189 Views
- Last post by nani
Mon Sep 17, 2018 2:45 am
- Timezone dialing by AREA CODE not WORKING
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- Can an agent dial out on their own trunk
by SPAMSAM » Fri Sep 14, 2018 6:49 am - 3 Replies
- 125 Views
- Last post by williamconley
Sun Sep 16, 2018 10:11 am
- Can an agent dial out on their own trunk
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- Agent phone rings lately on login
by muyousif » Mon Sep 03, 2018 9:34 am - 10 Replies
- 373 Views
- Last post by williamconley
Sat Sep 15, 2018 4:00 pm
- Agent phone rings lately on login
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- Problem to add carrier
by juanykty » Sat Sep 15, 2018 3:27 pm - 0 Replies
- 69 Views
- Last post by juanykty
Sat Sep 15, 2018 3:27 pm
- Problem to add carrier
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- vicidial_dmtf_log empty table
by muyousif » Thu Sep 13, 2018 2:06 pm - 2 Replies
- 125 Views
- Last post by muyousif
Sat Sep 15, 2018 1:05 pm
- vicidial_dmtf_log empty table
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- Lead Flow
by galajits@gmail.com » Wed Sep 12, 2018 6:32 am - 1 Replies
- 123 Views
- Last post by galajits@gmail.com
Sat Sep 15, 2018 6:43 am
- Lead Flow
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- Manual dial vs external_dial API
by vicinewman » Fri Sep 14, 2018 5:01 pm - 1 Replies
- 101 Views
- Last post by williamconley
Fri Sep 14, 2018 5:57 pm
- Manual dial vs external_dial API
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- Call goes to queue but never connects to agent
by jheengoo » Tue Sep 11, 2018 1:29 pm - 9 Replies
- 244 Views
- Last post by williamconley
Fri Sep 14, 2018 1:54 pm
- Call goes to queue but never connects to agent
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- Dynamic Good Guys DB editor and php7
by uselessinfoguru » Tue Aug 07, 2018 11:06 pm - 1 Replies
- 265 Views
- Last post by williamconley
Fri Sep 14, 2018 1:24 pm
- Dynamic Good Guys DB editor and php7
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- Used Vici Server as archive but still not connecting
by devin.it3 » Thu Sep 13, 2018 7:30 pm - 1 Replies
- 102 Views
- Last post by williamconley
Fri Sep 14, 2018 12:12 pm
- Used Vici Server as archive but still not connecting
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- Transfer of calls not working on certain soft phones
by viciexpand » Tue Apr 19, 2016 6:05 pm - 6 Replies
- 892 Views
- Last post by sarxiejr
Fri Sep 14, 2018 11:51 am
- Transfer of calls not working on certain soft phones
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- Capture HTTP response Code through AGI
by himanshu.jaiswal » Thu Sep 13, 2018 12:55 pm - 1 Replies
- 107 Views
- Last post by himanshu.jaiswal
Fri Sep 14, 2018 7:26 am
- Capture HTTP response Code through AGI
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- Cannot approve lead in QC queue
by dspaan » Fri Sep 14, 2018 2:17 am - 1 Replies
- 84 Views
- Last post by dspaan
Fri Sep 14, 2018 4:26 am
- Cannot approve lead in QC queue
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- Kernel NMI Watchdog
by admnaidu » Mon Sep 10, 2018 1:27 am - 2 Replies
- 254 Views
- Last post by admnaidu
Fri Sep 14, 2018 12:23 am
- Kernel NMI Watchdog
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- setup inbound dialplan to pass thru different sip extensions
by sarxiejr » Wed Sep 12, 2018 5:04 pm - 1 Replies
- 102 Views
- Last post by williamconley
Wed Sep 12, 2018 5:14 pm
- setup inbound dialplan to pass thru different sip extensions
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- UID showing instead of CID
by c20xh2 » Thu Feb 08, 2018 9:40 am - 13 Replies
- 2659 Views
- Last post by pacman69
Wed Sep 12, 2018 11:09 am
- UID showing instead of CID
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- Switch back and forth when transferring a call
by dspaan » Sat Aug 25, 2018 4:52 am - 5 Replies
- 301 Views
- Last post by williamconley
Wed Sep 12, 2018 10:04 am
- Switch back and forth when transferring a call
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- Answering Machine(AMD) detection on all answered calls
by pratik » Sun Sep 09, 2018 8:39 am - 3 Replies
- 280 Views
- Last post by williamconley
Tue Sep 11, 2018 8:56 pm
- Answering Machine(AMD) detection on all answered calls
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- vicidial cluster mode
by ambiorixg12 » Fri Sep 07, 2018 11:15 pm - 5 Replies
- 206 Views
- Last post by williamconley
Tue Sep 11, 2018 8:35 pm
- vicidial cluster mode
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- External Phone Not working
by jheengoo » Tue Sep 11, 2018 1:24 pm - 0 Replies
- 90 Views
- Last post by jheengoo
Tue Sep 11, 2018 1:24 pm
- External Phone Not working
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- Detect Switched off phone
by sohaib » Sat Sep 08, 2018 2:36 am - 2 Replies
- 146 Views
- Last post by blackbird2306
Tue Sep 11, 2018 6:28 am
- Detect Switched off phone
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- Asterisk not Reload
by cromerorey » Mon Sep 10, 2018 2:02 pm - 2 Replies
- 113 Views
- Last post by cromerorey
Mon Sep 10, 2018 8:48 pm
- Asterisk not Reload
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- SQL or API to determine number of calls ringing?
by mrgunston » Mon Sep 10, 2018 12:43 am - 2 Replies
- 148 Views
- Last post by mrgunston
Mon Sep 10, 2018 5:43 pm
- SQL or API to determine number of calls ringing?
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- Proper Ratio for Remote Agent Survey Dialing
by jikseyres16 » Mon Sep 10, 2018 12:13 am - 2 Replies
- 140 Views
- Last post by jikseyres16
Mon Sep 10, 2018 5:23 pm
- Proper Ratio for Remote Agent Survey Dialing
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- Hopper dialing completed / unworkable leads
by SPAMSAM » Thu Sep 06, 2018 4:48 pm - 1 Replies
- 146 Views
- Last post by uncapped_shady
Mon Sep 10, 2018 5:22 pm
- Hopper dialing completed / unworkable leads
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- Agentdirect call goes in agent queue, but not grabbed
by ConnectedDialer » Mon Jul 23, 2018 11:40 am - 1 Replies
- 2052 Views
- Last post by jheengoo
Mon Sep 10, 2018 2:33 pm
- Agentdirect call goes in agent queue, but not grabbed
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- useronly callbacks being dialed by other users manually
by TwistedFister » Fri Sep 07, 2018 1:05 pm - 5 Replies
- 185 Views
- Last post by williamconley
Sat Sep 08, 2018 12:08 pm
- useronly callbacks being dialed by other users manually
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